Study Group Session - Process Quality management (Antony Jones)

It is the ability to provide customers a consistent, reliable, repeatable processes that ensures customer satisfaction in their products or services offerings.
Quality delivery hinges on four major pillars begining with customer satisfaction that depends on Quality Planning, Control Quality, Manage Quality and Manage Changes.

Session Agenda:

Quality vs. Grade
Plan Quality Management
Manage Quality
Control Quality
Cost of Quality (COQ)
Seven Basic Quality Tools
Quality Metrics & Continuous Improvement
PMP Exam Tips

About the Tutor

Antony is a Senior Project and Business Leader (PMP Certified) with over 20 years of experience delivering large-scale technology, infrastructure, and digital transformation initiatives across logistics, finance, government, and manufacturing sectors. Proven expertise in program management, PMO operations, stakeholder engagement, P&L accountability, and market development. Adept at leading cross-functional and geographically distributed teams using Agile, Hybrid, and Waterfall delivery methodologies.

Information on registration / the event:

Language

The event will be held in English. At the same time, a translation into other languages is offered via subtitles.

Waiting-List

There is a waiting list for non-members - persons without PMI Germany Chapter e. V. membership. The organizer does not guarantee that non-members will receive an event link. This is also on a first come first served basis.